CNSS Policy on Privacy of Customer Personal Information CNSS will comply with: (i) Personal Information Protection and Electronic Documents Act ("PIPEDA"), a federally enacted act which protects personal information that is collected, used or disclosed; (ii) other acts which protect personal information and privacy; and (iii) any future provincial protection of privacy legislation as it relates to the rights of customers. For the purposes of this policy, personal information means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. Any reference to a customer within this policy is in reference to personal information and not business information ("Customer"). The Canadian Standards Association Model Code ("Code") for the protection of personal information is a national standard that was developed by the Canadian Standards Association. The Code is a central part of PIPEDA. The Code's ten privacy principles are identified in PIPEDA as follows: 1. Accountability CNSS has implemented policies and procedures to give effect to the principles, including:
These principles are explained in more detail below: 1. Accountability 2. Identifying Purpose CNSS may at its sole discretion, modify the policy at any time without notice. The revised policy will be posted on the CNSS website located at www.sportshows.ca and every other CNSS website (individually and collectively, the "Website"). Individuals should review the policy on a regular basis for any such changes. Continued use of the Website after the revised policy has been posted, constitutes and individual’s consent to such revised policy. CNSS shall only collect, use and disclose personal information about Customers for the following purposes:
CNSS does not collect and use personal information about Customers for the following purposes:
Customer inquiries regarding the purposes for the collection, use and disclosure of personal information will be addressed by CNSS or referred to the Privacy Officer. 3. Consent Consent may be obtained in a variety of ways, for example, through an application form, orally by telephone or by electronic media, depending on the circumstances and the type of personal information being collected, and in particular, on the sensitivity of the personal information. The reasonable expectations of Customers will be considered when obtaining consent. For example, where Customers provide their names and addresses for mailing and billing purposes, they should reasonably expect that this information would also be used for sending out Customer Satisfaction Surveys or information regarding upcoming contests or promotions, where the choice to respond is the Customers. In certain circumstances, personal information can be collected, used or disclosed without the knowledge or consent of the Customer. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. Seeking consent may be impossible or inappropriate when there is an emergency threatening the Customer's life, health or security, or where the Customer is a minor, seriously ill or mentally incapacitated. Although information may be publicly available, CNSS will treat this in accordance with PIPEDA principles. Moreover, CNSS may provide personal information to its lawyers, advisors, agents and/or third parties to collect a debt, comply with a subpoena, warrant or other court order, to a government institution requesting the information upon lawful authority, or as may be otherwise required by law. In all cases, proper internal authorization for disclosure procedures will be followed. Copies of the CNSS Privacy Policy will be published on the CNSS Website and also made available in CNSS published brochures. Consent may be withdrawn by a Customer by providing reasonable notice to CNSS to the Privacy Officer. CNSS will inform the Customer of any implications of such a withdrawal. 4. Limiting Collection The CNSS Website does not use or capture cookies; a technology that installs a small amount of information on a visitor’s computer to permit the Website to recognize future visits from that computer. The only information collected through the Website, other than that provided by the Customer voluntarily to initiate a transaction, is browser information used only to solve errors on processing transactions, when these occur. 5. Limiting Use, Disclosure
& Retention Certain CNSS employees may be given access to a Customer's personal information collected by CNSS in so far as their duties require access for the purposes outlined. CNSS employees are governed by a non-disclosure agreement prohibiting disclosure or use of any confidential or personal information for any purposes other than the stated purposes. Personal information that has been used to make a decision about a Customer will be retained in accordance with the CNSS document retention guidelines. Personal information that is no longer required will be destroyed, erased or made anonymous. CNSS retains personal information of a Customer only for as long as it is required for CNSS's business purposes or as required by federal and provincial laws. 6. Accuracy CNSS will not routinely update personal information, unless such a process is necessary to fulfill the purposes for which the information was collected. CNSS will take reasonable steps to ensure that personal information that is used on an ongoing basis, including personal information that is disclosed to third parties, is accurate and up-to-date. 7. Safeguards 8. Openness CNSS will be open about its policy and procedure with respect to the management of personal information, and Customers will be able to acquire information about these policies easily and in a form that is generally understandable. This policy and any related information is available at all times on CNSS web site, www.sportshows.ca under Privacy Policy. To contact CNSS, refer to "How to contact us". 9. Individual Access There may, however be situations in which CNSS will not be able to provide access to all the personal information that it holds about a Customer, although these situations will be limited and specific, and permitted or required by law. For example, CNSS will not be able to provide access to the Customer's personal information where giving such access would likely reveal personal information about a third party, unless that third party's personal information can be severed from the Customer's personal information. If CNSS refuses a request for access, the Customer will be informed in writing of the refusal, setting out the reasons for the refusal and informing the Customer of their recourse. CNSS will require that Customers requesting access to their personal information will provide the appropriate verification information required to obtain access to such personal information. This information will not be used for any purpose other than to permit CNSS to provide an account of the existence, use and disclosure of the Customers' personal information. CNSS will be as specific as possible in providing an account of third parties to which personal information has been disclosed, and will provide a list of organizations to which personal information may have been disclosed when it is not possible to provide a list of the organizations to which specific personal information have actually been disclosed. CNSS will respond to the Customer's request to access their personal information within a reasonable time, and not later than 30 days after receipt of the request. CNSS may be entitled to a 30 day extension to respond, in limited circumstances, in which case the Customer will be notified of such an extension, the new time limit, the reasons for extending the time limit, and their right to make a complaint to the Privacy Commissioner with respect to the extension. CNSS may charge a reasonable fee for responding to a request. This fee will be determined based on the request and any request specific administrative or system costs that may be incurred, and will advise the Customer, in advance, of the approximate cost. The personal information requested would be provided in a form that is generally understandable. To contact CNSS, refer to "How to contact us". 10. Challenging Compliance
CNSS will inform Customers who make inquiries or lodge complaints of the existence of the relevant complaint procedures. CNSS will investigate all complaints, and if a complaint is justified, CNSS will take appropriate measures, including amending policies and procedures. How to contact us by calling our Head Office at 1-888-695-2677
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